Gregory Kainer

Experienced Communications Pro (12+ yrs.) with extensive Information Technology (IT) background (including Reprographics).  I can be your out-sourced Chief Technology Officer!

Summary

• Excellent Customer Service/interpersonal computer help desk skills to effectively collaborate with Vendors/IT Contractors, as well as all types of customers and all levels of management.

• Project management including: internal/external communication & report maintenance; daily
  staff mgmt.; staff hiring/evaluation; technical presentations / training & budget planning / reporting.

• Exceptionally strong written/interpersonal verbal communication skills.

• Excellent research & analytical/problem solving skills.

• Adaptable learning new applications quickly and multi-tasking

• Provide appropriate/consistent job function & leadership under extensive stressful situations.

IT Skills

• Web Site development/ design /administration /web design Dept Project Manager

• Windows operating system (OS) 95-97-ME-CE/PDA - Palm -NT-2K -XP SBS 2003 proficiency

• Network Administration – NT 4, Win 2K Advanced Server, SBS 2003, Exchange 5.5, Apache

• Universal software installation /configuration /patch-updates /localization /staff training

• Microsoft Office Suite Pro - 97/ 2000/ 2003 /2007 proficiency (97' Technical School Instructor)
  

• Accessible web design
  
• Adaptive Voice Recognition Support & Training for stroke victims, head injury or mobility impaired
  
• Adaptive computer hardware evaluation & upgrade

COMMUNICATIONS/IT/Chief Information Officer (CIO) - 32 person organization with 3 locations

* Network Configuration/Administration - Terminal Server; Proprietary DB Server (Tomcat/Apache -Java Servlets); Exchange E-mail Server; NT4 File Server; Win 2K Advanced Server; and DB development/ administration.

* Developed/presented workshops and training sessions with liquid crystal display (LCD) projected Power Point presentations to customers & management, as well as employees.

* Computer help desk support/mentoring for 27 novice computer users at 3 sites.

* Cultivated/documented computer network security standards, including hardware/software lockdown & social engineering exploit critera.

* Developed/presented workshops & training sessions with liquid crystal display (LCD) Power Point presentations to customers & management, as well as employees.

* Designed/implemented an “effective” network-wide instant messaging system.

* Provided technical customer service for Desktop Computer Support, Help Desk, Application Support,
Hardware Support, Software Support, Windows (OS) Support, Network Printer Support, Database
Support, Network Support, Server Support and Web Site Design

* Provided network security analysis & implementation including daily Veritas tape backup rotation
and off-site storage.

CONTRACT COMPUTER SPECIALIST

* Successfully deployed web applications on time and under budget

* Designed front-end, back-end and middle tier applications with ColdFusion & PHP

* Performed problem resolution on computer hardware in accordance with established procedures

in depth knowledge of the full web life cycle.

WEB DESIGN DEPARTMENT MANAGER

* Built web design department from myself as only designer to become Dept Manager/Project Manager for 8 member development team responsible for planning, developing & deploying web sites including: content, graphics, audio/video integration, cascading style sheets (CSS), DHTML, advanced JavaScript and multi-media including Macromedia Flash.

* Developed Web Design Dept & Internet Commerce revenue stream

* Provided commercial website design/development with database integration and search engine optimization (SEO).

* Maintained software licensing compliance

* Budget planning, report maintenance and customer liaison.

COMPUTER CONSULTANT

* Database Administration, design and support: Access 97/2000

* Web Site Design:HTML Coding, FrontPage, Dreamweaver, Graphics Design (Photoshop),
 
* Database integration (Access)

* End-user customer support and service.

* Offered skilled proficiency for Microsoft Office Pro Suite and MS FrontPage.

ADJUNCT COMPUTER INSTRUCTOR

Instructor for: Microsoft Excel 7.0; Microsoft Word 7.0, Visio, Windows 95 & Computer Essentials.

COMMERCIAL SALES MANAGER

* P&L accountability for gross margins, setting and meeting profit goals

* Developed sales and marketing opportunities, which exceeded corporate objectives

* Configured/administered "Kinko-net" - Kinko's new web-enabled job entry.

* Developed workshops and sales presentations; development of presentationsscanable

* Professional cold calling and proactive business development

* Managed existing customer base and improved customer satisfaction

DESKTOP PUBLISHER

* Proficient in CD-ROM text preparation and electronic publishing.

* Writing and editing skills (several short stories and newsletter articles in publication).

* Experience with word processing, transcription, and publication layout and production (Microsoft
* Word and Adobe PageMaker).

* Produced on-line graphics in .gif and .jpg formats, defining color with HTML, and using Adobe
Photoshop for special effects.

* Flexibility and adaptability in learning new software platforms and upgrades.

A scannable resume & references are available upon request

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